Hairmedic Product Returns Policy
We want you to be completely satisfied with your purchase from Hairmedic. If for any reason you are not happy with your order, please see our policy below for guidance on how to make a return.
We cannot process any returns/refunds without prior communication with our team.
Returns
We accept returns on products purchased from our website within 30 days of the original purchase date.
To be eligible for a return, the item must be unopened, unused, and in its original, fully resellable condition with all packaging intact. We reserve the right to refuse a refund if a product has been opened or used, unless it is found to be defective.
If you believe you have received a defective or damaged product, please contact us immediately so we can assist you with a return or exchange.
Non-Refundable Items
For hygiene and safety reasons, we are unable to accept returns or offer refunds on the following items:
- Supplements: All supplement sales are final.
- Shipping Costs: The original shipping cost is non-refundable.
How to Make a Return
To initiate a return, please contact our customer care team at admin@hairmedic.co.uk with your order number and a brief explanation of the reason for the return.
Once your return is approved, please send the product back to us via Royal Mail.
Please include your order number and full contact details with your returned package.
Important Note: We are not responsible for any returns that are damaged or lost in transit. We recommend using a recorded or tracked delivery service for your protection.
Return Address:
Hairmedic Returns Department, PO Box 694, North Ferriby, Yorkshire HU14 9AW.
Refunds
Once your return is received and inspected at our warehouse, we will notify you of the status of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 10 business days.